Information Technology Infrastructure Library (ITIL) - Foundation

Information Technology Infrastructure Library (ITIL) - Foundation

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The ITIL Foundations Training Package includes expert instructor-led training modules with customized presentations and learning supplements for an all-inclusive training program that provides the benefits of classroom training at your own pace.

The ITIL (the IT Infrastructure Library) Foundations certification training course successfully prepares students for the ITIL Foundations exams by teaching the core fundamentals of ITIL practices: service management as a practice, the service lifecycle, key principles and models, selected roles, processes and functions, technology and architecture and the ITIL Qualification scheme.

The ITIL Certification is administered by the IT Infrastructure Library.  It is the most widely accepted approach to IT service management in the world.   ITIL provides a cohesive set of best practices in information technology, drawn from the public and private sectors internationally.  It is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools.  Candidates for this course are typically IT professionals, business managers, project managers and business owners.

This certification training course maps directly to the exam objectives and offers numerous features such as exam tips, case studies, and practice exams.  We are so certain this training class will provide you with the knowledge and skills you need to succeed, we guarantee you will pass your exam!

Module 1

• Continual Service Improvement
• Foundations Of Cycles
• Public vs.Proprietary
• Plan Do Check Art Cycle
• Process Model
• Core Components
• Responsible-Accountable-Consulted-Informed
• Guiding Principles
• 7-Step Process
• Terms
• Test Prep
• Test Prep
• Review
• Review

Module 2

• Service Lifecycle
• Service Lifecycle
• Phases
• Lifecycle Model
• Provider Benefits
• Customer Benefits
• Automation and Service Management
• Governance
• Strategy Phase Process
• Strategy Phase Process
• START Design Phase Process
• Transition Phase Process
• Operation Phase Process
• Improvement Phase Process
• Test Prep
• Review
• Review

Module 3

• Service Strategy
• Service Strategy
• Vetting Service Strategy
• Value Creation
• Difference of Service
• Difference of Service
• Difference of Service
• Difference of Service
• Utility and Warranty
• Resources and Capabilities
• Strategic Assets Positioning
• Service Management
• Business Case
• Service Model
• Risk Management
• Service Strategy Processes
• Service Portfolio Management
• Service Portfolio Management
• The Service Portfolio
• The Service Portfolio
• Demand Management
• Demand Management
• Financial Management
• Financial Management
• Financial Management
• Test Prep
• Review
• Review

Module 4

• Service Design
• Service Design
• Service Design
• Service Design
• Service Design Package
• Business Change Process Model
• Design Management
• Five Aspects of Service Design
• Service Solutions
• Service Portfolio
• Service Status
• Management Systems and Tech Architectures
• Process Design
• Process Design
• Process Design
• Process Design
• Process Design
• Measurement, Methods and Metrics
• The Four P's of Design
• Design Constraints
• Design Constraints
• Design Coordination
• Service Catalog Management
• Service Catalog Management
• Service Level Management
• Service Level Management
• Service Level Management
• Availability Management
• Availability Management
• Availability Management
• Capacity Management
• IT Service Continuity Management
• Information Security Management
• Supplier Management
• Test Prep
• Review
• Review

Module 5

• Service Transition
• Service Transition
• Service Transition
• Service Transition
• Change Management
• Change Management
• Change Management
• The Seven R's of Change
• Service Assets and Configuration Management
• Knowledge Management
• Release and Deployment Management
• Transition Planning and Support
• Service Validation and Testing
• Test Prep
• Review
• Review

Module 6

• Service Operation
• Service Operation
• Service Operation
• Service Operation
• Incident Management
• Incident Management
• Problem Management
• Problem Management
• Problem Management
• Problem Management
• Event Management
• Event Classification
• Request Fulfillment
• Access Management
• Service Desk
• Technical Management
• Application Management
• IT Operations Management
• Test Prep
• Review
• Review

Final Review

• Service Lifecycle
• Service Lifecycle
• Service Lifecycle
• Service Lifecycle
• Service Lifecycle
• Service Lifecycle
• Service Lifecycle
• Service Lifecycle
• Service Strategy
• Service Strategy
• Service Strategy
• Service Strategy
• Service Strategy
• Service Strategy
• Service Design
• Service Design
• Service Design
• Service Design
• Service Design
• Service Design
• Service Design
• Service Design
• Service Design
• Service Design
• Service Design
• Service Design
• Service Design
• Service Transition
• Service Transition
• Service Transition
• Service Transition
• Service Transition
• Service Transition
• Service Operation
• Service Operation
• Service Operation
• Service Operation
• Service Operation

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